Help
Quick answers to the most common questions. Can’t find yours? Write to us.
The times differ from my mosque
In Prayer → settings choose the calculation method for your country, check the city, and adjust any prayer by minutes.
I don’t get the adhan alert
Allow notifications for the app; on Android also allow “Alarms & reminders” and exclude Yaqeen from battery optimisation. Make sure the “worship reminders” consent is on.
Does it work offline?
Yes: the mushaf, times, Qibla, azkar, duas, memorisation and task ticks all work offline; ticks sync when you’re back online.
How do I redeem points?
In Challenge → Rewards pick a reward; you get a single-use discount code for the Yaqeen store, to use before it expires.
I lost my medal
In Profile → Yaqeen card → My medals, switch it off at once. Whoever finds it can’t use it.
How do I delete my account?
Profile → Delete account; details on the account deletion page.
Contact us
[support email]