Help

Quick answers to the most common questions. Can’t find yours? Write to us.

The times differ from my mosque

In Prayer → settings choose the calculation method for your country, check the city, and adjust any prayer by minutes.

I don’t get the adhan alert

Allow notifications for the app; on Android also allow “Alarms & reminders” and exclude Yaqeen from battery optimisation. Make sure the “worship reminders” consent is on.

Does it work offline?

Yes: the mushaf, times, Qibla, azkar, duas, memorisation and task ticks all work offline; ticks sync when you’re back online.

How do I redeem points?

In Challenge → Rewards pick a reward; you get a single-use discount code for the Yaqeen store, to use before it expires.

I lost my medal

In Profile → Yaqeen card → My medals, switch it off at once. Whoever finds it can’t use it.

How do I delete my account?

Profile → Delete account; details on the account deletion page.

Contact us

[support email]